Things becomes less complicated when you get all your queries addressed without the need to personally figure out how to contact the technical personnel so as to get your queries sorted out. With such ease, think of the comfort that your clientele would experience and imagine the minimization of load of queries which you would experience.
What we're referring to here is regarding software or a technical tool which enables your clientele to check out the Contract Management Module to get their queries resolved. All this is possible with the help of Facility Management Helpdesk.
Helpdesk is a straightforward and easy-to-operate tool that enables your clients to access and view the Contract Management Module. It is a tool which has wide-ranging features as well as call log functions which are dependent upon the service level agreements made with the clients. It is identical to a call center on a mouse click as you also get the benefit of establishing or configuring a call center online wherein your clientele can get their queries cleared.
The most important part of the Helpdesk tool is that it is flexible and almost everyone can operate it which means you don't need to be a computer expert or a tech savvy nerd to get a fix on it. It is a user-friendly interface that provides optimum client experience of your contract facility management service while simultaneously, minimizing your administrative costs. With FM Helpdesk, it is possible to set-up various job types, allocate them all with their own service level agreements and PPMs, engineers, streams and materials.
The whole thing gets extremely simple when the user interface is color coded and user-friendly. The interface of Helpdesk Facility Management is similar to a color coded traffic light system which enables your clientele to verify job status promptly with color codes that they assign on their own and segments like upcoming jobs, continuing jobs and overdue jobs clearly evident on the dashboard of the interface.
Service level agreements and KPIs of every task can be tracked in order to keep yourself as well as your company standards secure and safe yet simultaneously not negotiating on the satisfaction quotient of the clientele. Automatic mailing, invoicing, client surveys to measure satisfaction levels, feedback methods are a couple of the other things that FM Helpdesk assists you with.
Making it pre-prepared is the unique drag and drop job scheduler with which you can easily assign jobs to certain group of people or individuals together with the facility to assign shifts to them. Above all, there is a Supply Chain Tab that provides you single click access to purchase orders, PO items, inventory, tool lists, suppliers and vendors, and so on. There is also the option to set up a Purchase order limit to ensure that your purchases don't get much on the expensive side and this way, it is possible to keep a track on them. No matter what is your business and what kind of work you do, taking assistance of Helpdesk will only keep your issues away and enable you to organize, customize and provide your clientele what they expect from you i.e. complete transparency and quality satisfaction.
What we're referring to here is regarding software or a technical tool which enables your clientele to check out the Contract Management Module to get their queries resolved. All this is possible with the help of Facility Management Helpdesk.
Helpdesk is a straightforward and easy-to-operate tool that enables your clients to access and view the Contract Management Module. It is a tool which has wide-ranging features as well as call log functions which are dependent upon the service level agreements made with the clients. It is identical to a call center on a mouse click as you also get the benefit of establishing or configuring a call center online wherein your clientele can get their queries cleared.
The most important part of the Helpdesk tool is that it is flexible and almost everyone can operate it which means you don't need to be a computer expert or a tech savvy nerd to get a fix on it. It is a user-friendly interface that provides optimum client experience of your contract facility management service while simultaneously, minimizing your administrative costs. With FM Helpdesk, it is possible to set-up various job types, allocate them all with their own service level agreements and PPMs, engineers, streams and materials.
The whole thing gets extremely simple when the user interface is color coded and user-friendly. The interface of Helpdesk Facility Management is similar to a color coded traffic light system which enables your clientele to verify job status promptly with color codes that they assign on their own and segments like upcoming jobs, continuing jobs and overdue jobs clearly evident on the dashboard of the interface.
Service level agreements and KPIs of every task can be tracked in order to keep yourself as well as your company standards secure and safe yet simultaneously not negotiating on the satisfaction quotient of the clientele. Automatic mailing, invoicing, client surveys to measure satisfaction levels, feedback methods are a couple of the other things that FM Helpdesk assists you with.
Making it pre-prepared is the unique drag and drop job scheduler with which you can easily assign jobs to certain group of people or individuals together with the facility to assign shifts to them. Above all, there is a Supply Chain Tab that provides you single click access to purchase orders, PO items, inventory, tool lists, suppliers and vendors, and so on. There is also the option to set up a Purchase order limit to ensure that your purchases don't get much on the expensive side and this way, it is possible to keep a track on them. No matter what is your business and what kind of work you do, taking assistance of Helpdesk will only keep your issues away and enable you to organize, customize and provide your clientele what they expect from you i.e. complete transparency and quality satisfaction.
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